Meet Sage, the AI Care Manager

Today, we announced something we’ve been working toward for years: Sage, our emotionally intelligent AI Care Manager, along with $45 million in funding from CVS Health Ventures, Salesforce, Khosla Ventures, and our existing investors.

But this isn’t really a story about funding or even AI. It’s about solving one of healthcare’s most persistent problems: how do you provide empathetic, high-quality care management when you can’t find enough people to do the job?

The problem we’re actually solving

Walk into any health system or health plan today, and you’ll hear the same story. Care managers are burned out. Patient backlogs stretch for weeks. The most complex patients—those driving the majority of healthcare costs—often don’t get the attention they need simply because there aren’t enough hours in the day.

For decades, phone conversations with clinicians have been core to effective care management. These calls assess physical, mental, and social needs, guide treatment adherence, coordinate care between visits, and provide crucial emotional support. But scaling these programs while maintaining quality? Nearly impossible with traditional staffing models.

What makes Sage different

Sage isn’t your typical AI voice assistant. We trained it on millions of real clinical patient conversations, teaching it not just what to say, but how to listen. Our proprietary Empathy Engine enables Sage to adjust its tone and approach based on a patient’s emotional state and tone.

This means Sage can handle the conversations that matter most—with patients who have complex physical, behavioral, and social needs. It can conduct health risk assessments, provide post-discharge follow-ups, coordinate care transitions, and even do those Friday “tuck-in” calls that patients love but are often the first thing cut when staffing gets tight.

The result? Patients get consistent, empathetic care 24/7, while clinical staff can focus on the work that truly requires their expertise.

Why this matters now

As Hal Paz, former health system CEO, practicing physician, and partner at Khosla Ventures put it, “Voice-based care management has become essential, but it’s nearly impossible to scale cost-effectively or without significant loss of quality.” That’s the gap Sage fills.

Healthcare organizations are facing a perfect storm: rising patient complexity, persistent staffing shortages, pressure to reduce operating costs, and the need to improve quality metrics like HEDIS scores and Star Ratings. Traditional solutions force you to choose between quality and scale. Sage gives you both.

Real impact, real results

We’re already seeing the difference Sage makes:

• 60% reduction in administrative tasks
• 6x faster program enrollment
• 4x return on investment

But the numbers only tell part of the story. What really matters is that patients get the care they need when they need it—whether that’s 2pm on a Tuesday or 2am on a Sunday.

What’s next

This funding allows us to accelerate Sage’s adoption across healthcare providers, payers, and care management organizations. We’re also continuing to expand Sage’s capabilities and deepen clinical integrations with partners like Salesforce Health Cloud.

But our bigger mission remains the same: ensuring every patient receives high-quality, compassionate care at the right time and in the right way.

Because at the end of the day, healthcare isn’t just about efficiency or cost savings. It’s about human connection, empathy, and the belief that everyone deserves care that truly cares about them.

That’s what Sage delivers. And that’s why we’re just getting started.

Interested in learning more about how Sage can transform care management at your organization? Contact our team to schedule a demo.