FAQ

Ellipsis Health is giving voice to a new standard in mental health care. By harnessing the unique power of the human voice as a biomarker for mental wellbeing, along with machine-learning and AI, we’ve established the first vital sign for mental health. Our technology identifies, measures, and monitors the severity of stress, anxiety, and depression at scale by analyzing a short sample of natural speech to create an objective and scalable clinical decision support tool.

Through our partnerships with providers, payers, and digital health companies, we are working to positively impact the quality of care, shorten the time to diagnosis, drive workflow efficiencies, reduce costs and improve patient outcomes. Our cloud-based solution is highly scalable and platform agnostic, fitting seamlessly into existing workflows ranging from telehealth, digital front doors, in-clinic care, and care coordination calls.

Our technology leads the industry in performance, works across demographics, and is HIPAA & GDPR compliant. Ellipsis Health is giving voice to a new standard of mental health care, connecting the dots to a healthier and happier future.

Ellipsis Health was founded with the belief that our mental health should have the same priority as our physical health, and that mental health is simply health. We saw an opportunity to connect the dots between the two – giving voice to a new standard of mental health care. With the unique power of the human voice as a biomarker for mental health, along with machine learning and AI, we’re shortening the time to diagnosis, increasing efficiencies, reducing costs and improving patient outcomes, creating the first vital sign for mental health.

Mental health conditions are at epidemic proportions. Nearly a third of the U.S. population has depression or anxiety, and 41 percent are reporting mental health disorders – two times more than 2019. That means, 1 in 5 U.S. adults and 1 in 6 U.S. youth (aged 6-17) experience a mental health condition each year. The National Alliance on Mental Health estimates that 55 percent of people with mental illness are not receiving treatment – which is compounded by the average 11 years one waits from the onset of symptoms to receive a diagnosis – and that untreated mental illness costs the country up to $300 billion every year due to losses in productivity. Additionally, up to 60 percent of people with chronic health conditions also struggle with their mental health. To further exacerbate the crisis, estimates project a shortage of up to 30,000 psychiatrists in the U.S. by 2024.

Mental health screening is vital. Today, there is no objective and scalable measure of anxiety and depression. With the growing demand for care and the shortage of mental health care providers, the need for innovation is now. Ellipsis Health gives voice to a new standard in mental health care. Our technology identifies, measures, and monitors the severity of stress, anxiety, and depression at scale by analyzing a short sample of natural speech to create an objective and scalable clinical decision support tool. By harnessing the unique power of the human voice as a biomarker for mental health, along with machine learning and AI, we’re shortening the time to diagnosis, increasings efficiencies, reducing costs and improving patient outcomes.

Through innovation our family members and friends can be spared the devastating ripple effects caused by undetected mental health conditions. They can be identified early – receiving the right care at the right time – and begin to connect the dots to their happier and healthier tomorrow.

Ellipsis Health uses the unique power of the human voice as a biomarker for mental health, along with machine learning and AI, to generate a clinical-grade assessment of the severity of anxiety and depression, as well as a sub-clinical assessment of the severity of stress. Our technology analyzes a short sample of natural speech to create an objective and scalable clinical decision support tool.

Creating the first vital sign for mental health, we are shortening the time to diagnosis, increase efficiencies, reduce costs and improve patient outcomes – giving voice to a new standard in mental health care and connecting the dots to a healthier and happier future.

Medical sciences have adopted technology and have advanced in profound and unexpected ways over the last century, yet mental health care has been largely immune to this period of digital progress. The current status quo for identifying and measuring mental health are lengthy physician assessments or self-reported paper surveys.

Bringing technology-powered innovation to mental health care, Ellipsis Health is giving voice to a new standard in mental health care, pioneering the first vital sign for mental health. Harnessing the unique power of the human voice as a biomarker for mental wellbeing, along with machine learning and AI, we identify, measure, and monitor the severity of stress, anxiety, and depression at scale. Our technology analyzes a short sample of natural speech to create an objective and scalable clinical decision support tool.

For Providers and Payers, our solution helps addresses the surging demand in mental health care by allowing clinicians and payers to identify people early and quickly triage them to the right care path at the right time – resulting in decreased care costs, increased efficiencies, and a view into treatment efficacy between care encounters.

For Digital Health Platforms, our solution – either through patient portals, mobile apps, or telehealth visits – helps drive efficiencies, effectiveness, engagement, quality control, and validation.

The result is improved patient outcomes.

Ellipsis Health is giving voice to a new standard in mental health care. Our solution positively impacts countless lives by improving access, early identification, quality of care, and health outcomes… connecting the dots to a healthier, happier future.

Ellipsis Health works across the entire healthcare ecosystem: innovative payers, health systems, providers, employers, and digital health platforms.

Ellipsis Health has a long-standing commitment to research. Our team of 20+ data scientists, engineers, and clinicians are leaders in the space and have published extensively on deep learning protocols and methodology. Our publications and submissions to top journals and conferences as well as clinical partner meetings validate the performance of both our acoustic and semantic models against a variety of instruments. For a summary of Ellipsis Health’s published papers, please visit here. To view our IRBs in process, visit here.

No, we are not FDA-approved.

Our Commitment to Accessibility

Ellipsis Health is committed to making our website’s content accessible and user-friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at info@ellipsishealth.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.

Yes, we are GDPR and HIPAA compliant.

HIPAA is a set of national standards for the protection of certain health information. Specifically, it protects PHI and PII held or transmitted in any form or media.

For more information on HIPAA, click here.

GDPR sets a new standard for consumer rights regarding their data as it takes a wide view of what constitutes PII, which could be thought as the non-health information constituting PHI. It requires organizations to safeguard personal data and uphold the privacy rights of anyone in EU territory. The regulation includes seven principles of data protection that must be implemented and eight privacy rights that must be facilitated.

For more information about GDPR, click here.

We collect a person’s name, year of birth, gender, email address, phone number and medical record number (MRN). All fields are optional except for the MRN and an email or a phone number.

Yes. We only ask for a minimal amount of personal data (i.e. name, gender and year of birth) and many responses are optional.

In accordance with HIPAA regulations very few people. “The covered entity (such as a provider) policies and procedures must identify the persons or classes of persons within the covered entity who need access to the information to carry out their job duties, the categories or types of protected health information needed, and conditions appropriate to such access.” To translate, we comply with HIPAA and the only people that can see someone’s data are those who are on an approved need-to-know basis to carry out their job duty.

Additionally, HIPAA states that “a third party (such as Ellipsis) hired by partners can only access information through a federally mandated agreement, which ensures the privacy and security of someone’s data.” For example, if a covered entity (such as a provider) engages a business associate (Ellipsis) to help it carry out its health care activities and functions, the provider must have a written contract or other arrangement with Ellipsis that establishes specifically what Ellipsis has been engaged to do and requires Ellipsis to comply with the HIPAA requirements to protect the privacy and security of protected health information.

Yes. As long as we do not have to keep the data for regulatory purposes, someone can delete their data at any time. Data deletion is permanent and cannot be canceled, undone, withdrawn or restored.

• Encryption – We encrypt all data across all channels and in storage.
• Limited Access – In compliance with HIPAA, access to information is limited to individuals that need to have it and who are also HIPAA trained.
• Daily backup – We backup all data daily to safeguard against any unforeseen occurrences like system malfunction, accidental deletion, service outages, etc.
• Two-Factor identification (2FA) – Two-factor identification is an extra layer of security used to make sure that people who try to gain access to an account are who they say they are. All our internal systems require 2FA for employees. Externally, all users need to be invited or pre-registered to use our system. As part of the login process, we send a code to their phone or email to verify their identity.
• Logical access control – We practice role-based logical access control. As such, very few people in our company have access to our production data. Additionally, because our service is multi-tenant, we provide logical separation between data belonging to various tenants/partners.
• Audit logs – All accesses and changes to the data and backend systems are kept in an audit log for a year.
• Penetration tests – We conduct monthly penetration tests of our production services and immediately address all urgent issues that are identified.
• Breach response – Data breaches are security incidents where information is accessed, stolen and used by a cybercriminal without authorization. In consultation with TW Security, a third party security service, we have a breach response process that is immediately activated as soon as any intrusion into our systems is detected.
• Data de-identification – When data is made available in our analytical system for our machine learning team, we strip data of all PII so that it neither identifies nor provides a reasonable basis to identify an individual.
• Security audits – We perform annual security audits by a third party to ensure all practices and procedures meet the highest industry standards.
• Security policy review – In-line with our security audits, we perform an annual review and update of all security policies.

Like all other healthcare or financial transactions, data is encrypted when it is sent over the internet. We then store all data in an encrypted format in a secured cloud platform.

As applicable, we will comply with all relevant state, federal and international laws and regulations.

If you have questions regarding our privacy and security, we encourage you to contact us.